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Global Privacy Policy
Our Privacy goal at P&G is to protect, collect and use personal information provided to us as if it is our own. We do not trade, sell or lease personal information entrusted to us. P&G values the trust people place in us when they give us personal information; this Global Privacy Policy describes how we work to maintain that trust.
To see our online consumer marketing privacy statement, please click here.
We strive to be global and consistent in how we implement privacy. Our privacy policy applies to:
- All individuals who provide personal information, such as consumers, customers, research subjects, business partners, shareholders, job applicants, employees, retirees and others
- All locations where we operate, even where local regulations do not exist
- All methods of contact such the Internet, direct mail, telephone and mobile, and for emerging technologies and methods that might be tested
P&G’s Global Privacy Executive is accountable to the Vice-Chairman of the Board, the Chief Information Officer, the Global Human Relations Manager, the Chief External Relations Officer and the Chief Marketing Officer. We manage Privacy through a Global Privacy Council, representing all geographic regions where we do business and business processes where personal information is collected — such as consumer marketing, and employee benefits. P&G’s privacy policy and data protection practices extend by contract to our supplier and partner relationships.
P&G promotes industry best practices to ensure privacy concerns are addressed and that personal information is protected. We serve on the boards or committees of global and local privacy organizations, and actively engage on important privacy issues to address the privacy needs of those who have trusted or may trust their information to us.
Privacy is more than complying with country privacy laws — which we strive to do; it’s about doing the right thing for the millions of people whose lives we touch every day through the use of their personal information. Our Privacy Policy is built not just on individual country privacy laws but also on the internationally accepted privacy principles, or fair information practices, established by the Organization for Economic Co-operation and Development (OECD), the European Union Data Protection Directive, and the US Department of Commerce and the European Union Safe Harbor Privacy Principles. These principles and how P&G works to apply them are:
Benefits for individuals: P&G collects and uses personal information to provide world-class products and services of superior quality for our consumers, customers, employees and others. We limit the collection of personal information to what we need to know in order to achieve our goal of providing superior quality and value. For example, we use e-mail addresses to send consumers or shareholders or job applicants information they have requested. Consumer and employee feedback on products and services is used to improve our products and services.
Notice: We tell individuals what information we collect, how it is used, whether it may be temporarily transferred to others to provide the products or services requested and how to contact P&G with privacy inquiries. We provide a link to P&G’s online consumer marketing privacy statement on our Web sites, and in e-mails.
Choice: We offer individuals who provide us information choices about receiving further communications from us; for example, our e-mail newsletters are sent only to those who have expressly asked to receive them, and the newsletters have a link to use to opt out of receiving future messages. We may ask individuals if they wish to participate in market research, and then contact them if they give us their permission. We do not contact individuals for marketing purposes if they have put their names on do not contact lists such as Direct Marketing Association, or Robinson lists in countries where these lists exist, or who have contacted P&G directly to opt out of our direct marketing programs.
Technology: P&G uses technology in order to better serve our consumers, customers, employees and others. We tell individuals when we use technologies that are privacy related; for example telephone caller ID to collect personal information. We do not use internet cookies to collect or store personal information. We actively promote best privacy practices and consumer benefit for emerging technologies that may have an effect on privacy, such as radio frequency identification tags used to manage product inventory.
Data Accuracy & Access: P&G takes steps to make sure that the personal information we use is correct. We provide individuals with reasonable access to the personal information they've provided us so that they can review and correct it, or ask us not to use it. For example; employees can obtain their personal information through employee systems, and shareholders have access to their data through Shareholder Services. Consumers can obtain a copy of the data they have provided, or update their information by using this link to obtain a country-specific address to contact.
Security: P&G protects personal information under company control by industry standard security practices and measures, in order to prevent loss, misuse, unauthorized access, disclosure or alteration. We limit access to personal information to those who have a business need. We do not keep personal information any longer than necessary to meet the business purpose for which it was collected, though in some cases, legal or regulatory reasons require that personal information not be deleted.
Data Transfer: We may transfer personal information to P&G databases in countries other than where it was provided. Our global privacy program requires the same high level of security and protection of personal information in all geographies with procedures and contracts in place to help ensure this is so. Data may be temporarily transferred to a vendor or business partner to provide services for P&G, such as mailing information or samples. These vendors and business partners are required to protect and manage the personal information to the same high standards P&G does, and they cannot use the information for purposes other than to provide the services P&G has requested.
Children: P&G generally does not intend to collect information from children (those under the age of 13, or an age defined by a country law). We ask for a birth date on our Web sites before collecting personal information to make sure we do not collect information from children when we do not intend to. Where we do collect information from children, we comply with country children's privacy laws, and ask only for the minimum information necessary to participate in the program. Parents can obtain a copy of the information their child has provided, or update the information, or can ask us to no longer use the information by using this link to obtain a country-specific address to contact.
Accountability: P&G expects our employees and partners to maintain the trust placed in us by those who give us personal information. We provide privacy training to employees and highlight the importance of privacy in our worldwide business conduct program. Those who manage personal information complete privacy self assessments to make sure that personal information is secure and protected. We periodically audit privacy compliance. P&G privacy policies and data protection practices extend by contract to our supplier and partner relationships. We support industry self-regulation as a flexible means for keeping pace with emerging privacy issues.
Notification of Policy Changes
If major content changes are made to P&G’s Global Privacy Policy we will outline and post the changes along with the new version on this Web site.
Contact Information
To contact the P&G Global Privacy Organization, please write to:
P&G Privacy Inquiries
1 P&G Plaza
Cincinnati, OH 45202
USA
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